Effective Date: 15/08/2023

Thank you for shopping at Computer-Master.co.uk. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

• We accept returns for items within [X] days of the original purchase date.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
• Some items are not eligible for return, such as [list any specific non-returnable items].

2. Initiating a Return

To initiate a return, please follow these steps:

• Contact our customer service team at [email address or phone number] to request a return authorization.
• Once your return request is approved, you will receive instructions on how to proceed.

3. Return Shipping

• You are responsible for paying the return shipping costs unless the return is due to our error or a defective item.
• We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe return of your item.

4. Refunds

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If your return is approved, a refund will be processed to your original method of payment within [X] business days.

5. Exchanges

• If you wish to exchange an item for a different size, color, or product, please contact our customer service team to arrange the exchange.
• Exchanges are subject to availability. If the desired item is not available, we will process a refund instead.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within [X] days of receiving the item.
• We may request photos or other documentation to assess the issue.
• If the item is confirmed to be damaged or defective, we will provide instructions for returning the item and arrange for a replacement or refund.

7. Cancellations

• If you need to cancel an order, please contact us as soon as possible.
• If the order has not yet been shipped, we will cancel the order and provide a full refund.
• If the order has already been shipped, you may need to initiate a return once you receive the item.

8. Contact Us

If you have any questions about our return policy or need assistance with a return, please contact us at admin@computer-master.co.uk.